See your customer experience through fresh eyes.
Get a personalized video audit of your shop, social presence, and full buying journey — so you can improve what matters and keep customers coming back.
Regular price:
€239
NOW: €159
Only 5 spots
* Only 5 available at this rate — includes a short feedback form after delivery.
You care about your customers. But are they having the experience you think they are?
If you're running a small product-based business, you're wearing a lot of hats — maker, marketer, customer service rep, web designer… all at once. That leaves very little time (or headspace) to check what your customer experience actually feels like.
Most small business owners don’t need a full rebrand. They need someone to walk through their shop like a real customer — and show them what’s working, what’s confusing, and what’s quietly costing them repeat sales.
That’s exactly what this audit does.
What you’ll get:
A video audit
A screen-recorded and reaction video audit (15–30 min) of your customer journey — from first impression to post-purchase
Full review of your customer experience
I’ll explore your shop, social, and even go through a “mystery” purchase.
3 re-writen communication pieces
I will re-write 3 of your communication pieces (e-mail, thank-you DM etc.) to fit your company, your audience and your goals.
3 personalised templates
3 loyalty-building message templates to plug in and use right away. You'll get an e-mail version and a DM version, so they can fit your prefered channel.
Delivered within 7 days
You'll get the video, materials and some additional tips delivered right in your inbox within 5 to 7 days after you fill out the intake form.
Perfect for small product-based brands who:
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Sell online (your own shop, Etsy, or even just IG DMs)
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Care about their customer relationships and want them to feel intentional
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Know something in the journey could be smoother — but aren’t sure where to start
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Want honest, constructive feedback from an expert in customer experience, who understands creative businesses.
Whether you’ve just launched or you’ve been selling for years, this is a fast, strategic way to tighten your customer journey — without doing everything yourself.
EARLY BIRD OFFER -
just for the first 5 clients
THE HAPPY CLIENT AUDIT
Includes:
✔ Full video walkthrough of your customer experience
✔ Mystery purchase to test the full journey
✔ 3 rewritten customer touchpoints
✔ 3 loyalty templates
✔ Delivery in 5–7 business days
Price: €239 → €159
(limited to 5 spots)
In exchange, I’ll ask for a bit of feedback once your audit is delivered — just a few quick questions to improve the experience.
All questions are welcome! Here are the most frequent ones:
Q: How does it work?
You spend 5 minutes and get a full review of your customer experience, on video! Once you buy the audit, you'll receive an e-mail with the intake form where you have to respond to 5 questions about your company and audience, plus provide us a code for the mistery purchase (you won't send any products). Then we review everything and send you the finished goodies within 5-7 days.
Q: Do I have to be on a call?
Nope. Everything is done behind the scenes and delivered to you directly — no scheduling or Zoom face required.
Q: What do you review exactly?
I walk through your shop, social, and full buying flow as if I were a new customer. That includes checking your site, social bio, product pages, checkout, emails, and more.
Q: How do I get the results?
You’ll get a private video link + a simple document with your rewritten messages, templates, and any key notes.
Q: What if I don’t have a full website yet?
That’s okay! I can audit your Instagram shop, Etsy, or whatever setup you’re using to sell.
Q: Is this just for new businesses?
Not at all. If you care about retention and loyalty, this will help — whether you're just getting started or refining your next growth phase.
For any additional questions you can reach out via Instagram @happyclienthub or e-mail support@happyclienthub.com
